Frequently Asked Questions
Everything you need to know about your Hammitt experience, from our lifetime warranty to shipping details.
What is the Hammitt Lifetime Promise?
We stand by our craftsmanship. Hammitt offers a lifetime promise that covers repairs on hardware, such as zippers, rivets, and D-rings. If your piece needs a functional fix, we will take care of it for life.
How should I care for my leather handbag?
To maintain the beauty of your leather, we recommend using a high-quality leather cleaner and conditioner. Avoid prolonged exposure to direct sunlight and moisture. For suede styles, use a specialized suede brush to remove surface dirt.
When will my order ship?
Standard orders are typically processed within 1-2 business days. Once shipped, ground transit usually takes 3-7 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We accept returns of unworn, unused merchandise with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international territories. Shipping costs and import duties for international orders are calculated at checkout based on your destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as modern payment solutions like PayPal, Apple Pay, and Klarna for interest-free installments.